IT Infrastructure Specialist(IT架构) bei Daimler

Tasks


Objective of job (abbreviated)
  • Collect and understand business requirement, build network solutions to meet business requirements
  • Project support on network solution development, review with overseas teams, monitor quality and progress of local implementation to ensure on-time and high quality delivery
  • Own and resolve complex operational issues, troubleshoot problems using structured processes, perform root-cause analysis
  • Lead major change requests, work with other global infrastructure teams to prepare/implement/tesing for the change
  • Plan development for large scale hardware refreshment and firmware upgrading, and ensure business continuity
  • PoC and UAT organization with BU, supporting teams, and external vendors
  • Review operational process and develop standards where appropriate
  • Design and build operational reports to provide an overview of network service healthy status
  • Create knowledgebase to share experiences
  • Maintain positive relationships with key internal stakeholders
  • Other jobs assigned

Task description
1. Network infrastructure operation
  • Pro-actively manage and monitor customer’s network infrastructure to meet the defined service levels
  • Ensure appropriate troubleshooting/escalation is done for the monitored devices
  • To ensure that all open tickets are handled according to the defined priority and SLA
  • Troubleshooting, systematic analysis and diagnosis on network faults and problems
  • Conduct root cause analysis on network faults
  • Organise and monitor the timely deployments of any upgrades, patches, warranty, hardware recycle, etc.
  • Ensure major change quality for accuracy, minimize risk to business
  • Critical business and key users support
  • WLAN onsite survey & performance improvement for all workspaces, fix WLAN issues
  • Monitor WLAN performance through tools, pro-active advice for fine-tuning to satisfy business growing and environment change
  • PoC/UAT testing organization and report consolidation
  • Taking SPOC role and enhance communication with backend teams

2. Network solution design
  • Network infra. solution design by BU request and for projects, including office campus, warehouse network environments, compliance with corporate standards
  • WLAN solution design for office/warehouse/factory/IoT environments, working out deployment plan, wireless predictions
  • WLAN infra. optimization plan based radio on site survey to reslove WLAN issue, improve user experience
  • Review network solution with backend teams with business requirement, to achieve a realistic and cost-effective technical solution and BOM development 3. Projects support (Service Delivery)
  • Network project implementation in campus network infrastructure field
  • Manage schedule, and internal and external resources, and deployment of LAN/WLAN infrastructure
  • New technology/solution exploration, satisfying new business requirement

Qualifications


Education:
  • University Degree in Computer Science or equivalent higher education

Experience:
  • 8 years experience in MNC network infrastructure implementation/operation, focus on large campus network environment
  • Experience in routing and switching, solid LAN/WLAN deployment and troubleshooting
  • Experience in ITIL-based operation organization, working with different vendors

Specific Knowledge
  • Solid knowledge and hands-on experience of OSPF/VSS/WLAN/IPSec VPN, Cisco WLC/LAN switch
  • Strong problem-resolving and troubleshooting skills
  • Customer orientation with a “service first” mindset and being a self-starter who takes responsibility for a range of activities and tasks
  • Team work with global teams
  • Proactive and very self-reliant working style
  • Stron presentation skill
  • Excellent communication skills with different stakeholders and customers -Strong verbal and written in Mandarin and English skills
  • Willing to learn the new technology and adaption in ever changing environment -CCIE (R&S, WLAN) certificate will be an advantage

  • Job-ad-number:

    DAI00008SN
  • Publishing date:

    20.06.2019
  • Field of activity:

    IT/Telecommunications
  • Department

    Audit IT Operations, Infrastructure& Data Analytics

To location: Beijing, Daimler Greater China Ltd.

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