Customer Success Manager Internship bei Microsoft

Customer Success Manager Internship

Warsaw, Mazowieckie, Poland
  • Warsaw, Mazowieckie, Poland

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  • Job number 774387
  • Date posted Jan 14, 2020
  • Travel 0-25 %
  • Profession Customer Success
  • Role type Individual Contributor
  • Employment type Internship

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.

Responsibilities

This Customer Success Manager role will cover managed Modern Workplace customers in their area. This is an exciting role that will help create bonds with our Enterprise customers and will fuel customer success, retention, growth, renewal and inoculate us against the competition. Key responsibilities include:
  • Drive Microsoft 365 usage with a focus on Microsoft Teams
  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) within each customer to influence adoption
  • Drive end-user excitement to create viral adoption (e.g. excitement days, champions programs)
  • Act as the single point of accountability for Teams Monthly Active Usage (MAU) within the customer; while proactively identifying new workloads and expansion opportunities
  • Operate as One Microsoft by engaging workload experts to drive business outcomes and incremental value creation
  • Clearly define BDM/ITDM business outcomes and build a high quality “success plan” inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them
  • Lead Microsoft Teams internal alignment/ROB for all assigned customers through proactive partnership with Microsoft v-team
  • Represent the technical “Voice of the Customer” within Microsoft to inform and influence engineering, and document business-value driven customer success stories and shared practices

Qualifications

  • 2021 graduates - currently enrolled in a Bachelor's or Master's degree program and maintaining student status throughout the internship;
  • Pursuing a full time Bachelor’s or Master´s degree in either technical or business faculty (Computer Science, Information Technology, Business, Management, Business Informatics, Data Science);
  • Passion for technology!
  • Available to start on September 2020 (able to work full-time or part-time from January 2020). Duration September 2020 - February 2021;
  • Excellent verbal and written communication, analytical and presentation skills;
  • Desire to build a long-term career at Microsoft in a similar function, particularly as part of our Microsoft Graduate program;
  • Fluency in both English and local language.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks


  • Industry leading healthcare
  • Giving programs
  • Opportunities to network and connect
  • Discounts on products and services

Resources


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