Quality & Risk Management (QRM) – Enabling Operations Analyst bei Deloitte Ireland


At Deloitte, we deliver the solutions and insights our clients need to address their most complex business challenges. As the world’s largest global professional services and consulting network, Deloitte Ireland has nearly 3,000 people providing audit, tax, consulting, and corporate finance services to public and private clients spanning multiple industries.
Deloitte’s Consulting Practice is one of the world's leading Management Consulting firms for executable Strategy, Operations, Technology, and Human Capital Advisory services. The consulting practice is built around integrated core capabilities - people, process, technology and industry expertise - the capabilities needed to help clients to tackle their most complex challenges ​. Consulting QRM has an excellent opportunity for an Enabling Operations Analyst within our Irish Consulting business. The successful candidate will support Quality and Risk leaders in execution of key QRM activities, support QRM tools, and work with the QRM team to support Quality Assurance and Risk Management across consulting. The role will have significant stakeholder engagement across the Consulting team and wider firm and provides the opportunity for development and growth.

Area Responsibilities

Operations Delivery
  • Execute key quality and risk program activities including compliance tracking, scheduling, maintaining information/tools, managing KPIs
  • Work with Quality & Risk leaders to ensure critical issues are managed quickly and efficiently.
  • Participate on key initiatives to develop and implement QRM processes and tools
  • Provide first line support to client facing and other operational teams for QRM related activities
  • Support Quality & Risk leaders in development of high-quality presentations and reports

Reporting
  • Conduct QRM reporting including delivery of key dashboards/KPIs to consulting leadership
  • Maintenance and analysis of key quality and risk data
  • Manage QRM schedules for delivery of key reporting and Quality Assurance and Risk programs, working with key stakeholders for inputs and participation as required

Learning
  • Assist the quality and risk leads with the development and execution of the QRM communications plan.
  • Maintain QRM collateral including training materials, guidebooks, QRM portal and process documentation
  • Support delivery of training as required

Team
  • Engage with other members of the QRM team providing training and coaching to enable them to act as support/cover when required
  • Build capability across other areas of QRM to provide support/cover to other members of the QRM team in delivery of their activities

Skills, Experience and Qualifications

  • Evidenced interest in Quality and/or Risk through work experience or recent training / courses undertaken
  • Experience of executing key operational activities within a fast moving environment
  • Quality focused approach with a strong commitment to service excellence and attention to detail
  • Excellent communication skills including use of key office tools such as excel and powerpoint
  • Willingness and ability to build expertise and to take on new activities
  • Ability to build and maintain relationships with a range of stakeholders
  • Ability to handle changing workloads to balance project delivery and operational needs
  • High performing, responsible self-starter with problem solving abilities, proactive, curious and ability to take initiative
  • Strong team work ethic

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