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Expression of Interest - Customer Service Representative bei BAT


BAT is evolving at pace - truly like no other organisation.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!
BAT UAE IS LOOKING FOR A Customer Service Representative
JOB TITLE: Customer Service Representative

FUNCTION: Marketing

SUB FUNCTION: Trade

CITY & COUNTRY: Dubai, United Arab Emirates

ROLE POSITIONING AND OBJECTIVES
As part of our Global Travel Retail, Marketing Team based in Dubai, we are looking to hire a Customer Service Analyst as part of our GTR Customer Groups. The role will be responsible for supporting a wide range of Travel Retail Customers, working directly with the Account Management team.
Reports to: Account Manager
Geographic Scope: local

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Provide an excellent level of service to all BAT Global Travel Retail Customers
  • Liaise and cooperate with internal and external stakeholders & offer customer service expertise to all areas of the business
  • Manage day-to-day business within Operational 6-month horizon & support performance improvement through all activities including Customer Order Management
  • Issue Forecast recommendations to the Account Managers and Regions
  • Respond to order enquiries and Customer enquiries, on time and in full
  • Review under/over forecast issues and raise to the relevant Account Manager for action
  • Validation of prices & products from Terms of Trade database into SAP
  • Understand customer KPIs and drive performance improvement wherever possible
  • Develop and maintain a strong positive working relationship to promote further collaboration between partners

CAN THIS BE YOUR FUTURE ROLE?

  • Have you previously worked closely on SAP or a similar CRM (customer relationship tools)?
  • Have you ever previously worked in a customer service environment in a business-related setting?

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

Experience Required
  • Previous experiences in Supply Chain (Logistics/Customer Services)
  • Good computer knowledge (Microsoft Office), SAP preferred user knowledge
  • Confident communicating with all levels of internal/external customers

Technical / Functional / Leadership Skills Required
  • Customer Services Mindset
  • Familiar with exporting and commercial practices
  • Analytical & Commercial Skills
  • Knowledge and experience in export documentation

Education / Qualifications / Certifications Required
  • Tertiary Education – University Degree

BENEFICIAL

  • Previous experience in the Global Travel Retail customer environment

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
Disclaimer : We might not have an open role at this moment, but, because our work environment is very dynamic, we are encouraging you to apply for this position and, the moment we have a suitable position for your profile the Recruitment Team will contact you as soon as possible.

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