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GBS Contact Center Junior Agent bei BAT


BAT is evolving at pace - truly like no other organisation.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!
BAT COSTA RICAIS LOOKING FOR A GBS CONTACT CENTER JUNIOR AGENT
SENIORITY LEVEL: Entry Level
FUNCTION:Finance
LOCATION: Heredia, Costa Rica

ROLE POSITIONING AND OBJECTIVES

The role is responsible for taking calls from retailers contracted with Reynolds and their sales representatives. Resolve inquiries about contracts, payments, payment dates, products, promotions among others.
Reports to: GBS Finance Team Leader
Reporting Level: No Direct Reports
Geographic Scope: DBS Americas Region

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Handle inbound calls and tickets to/from clients and Customer Satisfaction.
  • Assist retailers and Territory Managers with inquiries related to the business on live inbounds
  • Comply with the account key performance indicators.
  • Support and help on Process documentation
  • Transfer calls to the Tier2 department
  • Analyze and handle situations that may arise, different from the work routine
  • Follow up of Q&A producers and iimprove processes to provide more effective customer service

CAN THIS BE YOUR FUTURE ROLE?

  • Do you have previous experience in a call center customer service enviroment?

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

Experience Required:
  • 1 year of experience in a Call Center providing customer service
  • Proficiency English level ( C1)
  • Office knowlegde

BENEFICIAL

  • Salesforce knowledge

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

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