Quality Assurance Representative at Wyndham Worldwide

Expires in 13 days


Quality Assurance Representative


28 Dec 2016
The Quality Assurance Representative (QAR) follows Best Practices to include completing sales documents for WVO owners, & supports sales through training, retention & compliance evaluations & reporting. Additional responsibilities include completing after sale follow activities, providing on-going product knowledge training for sales teams, monitoring rescission rates, and communicating results to site leader &/or management. The QAR reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress. The QAR partners with all site departments to support sales.
  • Assist sales in accomplishing compliance and retention goals
  • Complete closing for all sales
  • Utilize closing opportunity to identify areas needing improvement for sales professional
  • Partner with management to develop successful training activities including observation reviews, ride-along and other activities.
  • Serve as QAR according to Sales Quality Assurance Best Practices
  • Complete owner follow up during and after rescission period involving sales participation as necessary
  • Provide management continuous feedevaluating program success

The Quality Assurance Representative reports directly to the Quality Assurance Manager & / or Site Leader.
Qualifications
Minimum Qualifications
  • Timeshare/Vacation Ownership experience preferred
  • WVO product knowledge highly preferred
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