Air Freight Customer Service Agent at Panalpina

Posted 3 weeks ago

New Orleans, LA, US
Req ID: 160737
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Regular Employment
Job Level: Entry-level
Department: Air Customer Service Export (AF-3), Air Freight

Sub-department:

Location: New Orleans, LA (MSY), United States
Contract Type: Regular Employment, months
Full time/Part time: Full-time,

Travel Required:

Start Date: 23/07/2018
The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. We operate a global network with some 500 branches in more than 80 countries, and employ approximately 15,000 people worldwide.
We are looking to hire a Air Freight Customer Service Agent to process Air Freight - Import/Export documents by using the company’s proprietary forwarding application, ensuring operational excellence and high productivity.

Responsibilities

  • Coordinate and oversee shipment files on a daily basis
  • Retrieve shipment details
  • Process the file
  • Distribute documents and make copies in accordance with consignee’s, PA’s and/or origin country requirements
  • Ensure that file contains all necessary document copies in proper sequence
  • Update Track and Trace application , Document Release and POD dates
  • Ensure that payable and receivable documents are completed accurately and forwarded on time
  • Other duties as requested

Qualifications

  • Minimum of two years successfully performing the essential tasks listed
  • Working knowledge of ocean and/or air import freight operations and related regulatory requirements a plus
  • Knowledge of Panalpina's products preferred
  • Must have High-school diploma/GED graduate
  • Related post-secondary training or college coursework preferred

Skills

  • Ability to effectively multi-task and work in a frequently changing and fast-paced environment
  • Conscientious and detail oriented team player
  • Proficient knowledge of web-based applications
  • Proficient knowledge of MS Office Outlook, Word, and Excel
  • Above average (accuracy and speed) alpha-numeric data entry

Languages

  • Must be able to effectively communicate in English in a fast-paced professional environment,.
  • Position may interact with global customers and foreign offices, fluency in a foreign language(s) is a plus.

Specifics for Job / Environment

  • Our vision is to provide reliable Supply Chain Solutions that provide value to our customers--everytime and we achieve this through our corporate values: integrity, performance, and professionalism.
  • Professional office environment, the noise level in the work environment is usually busy with phones and other working personnel.

Equal Employment Opportunity Employer
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