Senior Customer Service Representative - German Speaking at BP

Expires in 6 days

Senior Customer Service Representative - German Speaking

Hungary - Central - Budapest
Job ID 113031BRJob category Business Support Group Relocation availableNegotiableCityBudapestCountryHungaryTravel required No

Job profile summary:


Job Advert:Discover how our diverse, talented people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team.
Join our team and advance your career as a
SENIOR CUSTOMER SERVICE REPRESENTATIVE
with German language knowledge
If you join our Customer Service team, you may have the following responsibilities:
  • entering customer orders and following them up
  • managing customer requests and queries
  • logging, assigning, tracking progress of complaints & claims from receipt to completion
  • interacting with customers and stakeholders in a professional, friendly and efficient manner
  • ensuring a smooth invoicing process by setting up the right vendor and master data
  • coordinating the allocated portfolio (key customers)’s queries end-to-end
  • maintaining our reputation by your professional and helpful attitude towards our customers
  • being the face and voice of one of the largest global energy company

In the Senior Customer Service role we have the following requirements:
  • fluency in German
  • good level of English language knowledge
  • customer oriented approach
  • flexible, motivated personality
  • being open to challenges and willing to learn complex systems and processes
  • 2+ years of experience in the field of Customer Service or in SSC environment

At BP we provide the following environment & benefits to you:
  • a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued
  • possibility to join our social communities and networks
  • chill-out and collaboration spaces in a modern office environment
  • learning opportunities, language courses and other development opportunities to shape and advance your career path
  • different bonus opportunities based on performance, wide range of cafeteria elements
  • life & health insurance, medical care package
  • company laptop
  • phone for private usage
  • opportunity to work from home: up to 2 days / week based on team agreement

We are a global energy business, involved in every aspect of the complex energy system that drives our world. Today’s growing world is demanding more energy, as well as a path to a low carbon future. For more than 100 years, the people of BP have been adapting to the world’s ever-changing demands. At every turn, we’re improving how we deliver heat, light and mobility to help people everywhere keep advancing.
In Hungary, we operate BP’s Global Business Services organization which is an integrated part of BP. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our BP values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of BP. Join our team, and develop your career in a supportive, forward-thinking environment, as we keep advancing together.

About BP:

At BP, we’re involved in every aspect of the energy system. With over 73,000 employees in 78 countries, we’re constantly working towards delivering light, heat and mobility to millions, every day. Everyone here has a real contribution to make to the world's ambition of a low carbon future, whether they work in business support, legal, technology, HR, communications, audit or more. They keep our business performing brilliantly and driving the transition to a low carbon future. Join BP and help us change the way we power up the world.

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