Contact Center Customer Service Agent - Multi-Channel IFC at Urban Outfitters

Expires in 2 days


At Urban Outfitters Inc., our established ability to understand our customers and connect with them on an emotional level is the reason for our success. Each brand – Urban Outfitters, Anthropologie, Free People, BHLDN, and Terrain – chooses a particular customer segment sets out to create sustainable points of distinction with that segment. We design innovative stores that resonate with the target audience; offer an eclectic mix of merchandise in which hard and soft goods are cross merchandised; and construct unique product displays that incorporate found objects into creative selling vignettes. The emphasis is on creativity. Our goal is to offer a product assortment and an environment so compelling and distinctive that the customer feels an immediate connection to the brand and is persuaded to buy.
Urban Outfitters Inc. is seeking Customer Service Agents for multiple positions within their Indiana, PA based Contact Center.
Position: Customer Service Agent
Reports to: Contact Center Supervisor
Status: Full time, 40 hours per week
Location: Contact Center in Indiana, PA

Overview:

Sell products over the phone and assist customers through the buying process. Resolve customer service issues and provide solutions in a friendly, courteous, efficient, and accurate manner.

Job Qualifications:

  • Possess excellent speaking voice and vocabulary.
  • Able to type a minimum of 25 words per minute.
  • Must be able to successfully complete training and pass assessment exam.
  • Effective use of computer skills.
  • Exhibit excellent customer service skills.

You will be hired at a starting wage of $12.60 per hour.

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