IT Business Analyst at Starr Insurance Companies


Candidate will be responsible for Business Analysis support of Starr Enterprise application systems. The level of support will vary by project and insurance product, but will include defining/documenting new application requirements, advising users of new features and researching problems. Candidate will work closely with business users, Starr IT developers and vendor implementation teams.

Key Responsibilities:


  • Develop expertise in the functionality and operation of critical enterprise applications

  • Develop a basic understanding of Starr’s Salesforce.com platform and integration points with underwriting systems

  • Assist business SME’s with requirements definition and application options for new requirements

  • Write business requirements documents

  • Create process and workflow diagrams

  • Create use cases when feasible

  • Document and manage change requests

  • Troubleshoot problems and document solutions

  • Create/update entries in Starr’s helpdesk ticketing systems

  • Assist in the development of test scenarios, test execution and test results validation

  • Assist in the development of training materials

  • Coordinate activities/communications with business users, vendors and internal IT groups

  • Coordinate projects with IT application support and change management team

Skills/Experience Required:


  • Minimum 5 years’ experience as a business analyst, IT business systems analyst, insurance data analyst or similar role in the Commercial P&C industry

  • Three to five years' working experience with insurance claims platforms

  • Business or data analysis experience in Commercial P&C insurance

  • Experience with Commercial Insurance or Specialty Lines

  • Experience with one or more vendor Commercial Insurance underwriting and claims platforms

  • Familiar with ISO Commercial Lines and related data requirements

  • Proficient in the use of MS Office

  • Experience with SQL/BI/data reporting tools, ticketing/problem tracking systems a plus

  • Excellent problem solving skills

  • Excellent oral and written communication skills

  • Able and willing to handle multiple tasks and shifting priorities in a fast-paced environment

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