Manager, Solutions Architect, Customer Interaction Management Solutions at Google EMEA

Qualifications

Minimum qualifications:
  • Bachelor's degree in Computer Science or a related technical field or equivalent practical experience.
  • Experience in technical leadership/people management.
  • Experience with integrations between frst- (in-house) and third-party technologies (API, off-line, etc.)

Preferred qualifications:
  • Master's or PhD degree or equivalent in computing or engineering.
  • Training or certification(s) in key software providers like Salesforce, Pega.
  • Software engineering development lifecycle experience (Agile, DevOps, etc).
  • Understanding of infrastructure, database design and networking.

About the job


At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently.
In this critical role you will be a part of the creation of a the Customer Interaction Management Solutions (CIMS) team within Corporate Engineering at Google. The purpose of Corporate Engineering is to build leading business solutions that scale a more helpful Google for everyone.
We are a diverse organization of professionals responsible for designing, building, implementing, and supporting all of Google’s internal and external customer support tools and systems. Our team is responsible for providing vertically integrated customer support solutions to product teams and partners, who interact with external or internal customers across multiple channels at different points of the customer lifecycle. You'll take an end-to-end customer-centric approach to designing the solution, taking into consideration process, people, and more. You will act as strategic business partner by driving customer value, reducing and managing risk, and increasing efficiency across Google’s support operations.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities


  • Identify and build innovative solutions using the Google Cloud Platform and other third-parties.
  • Create consistent data schemas across solutions and increasing adoptions across teams.
  • Manage technical partnerships across Google engineering teams and leaders.
  • Manage Current- and Future-state solutions mapping for Customer Support and architecture drawings.
  • Design first- (Google built) and third-party integration technologies (API, off-line, etc.).

Location


 
 
 
 
 
 
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Map data ©2021 Google
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