Working Student (f/m/d) - Harmonized Customer Request Management - Process Design at SAP Labs Ireland


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Working Student (f/m/d) - Harmonized Customer Request Management - Process Design


What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

ABOUT THE TEAM

The mission of the Customer Influence & Interaction team is to focus on the global customer touch points ensuring end-to-end customer life cycle, containing direct & indirect customer touch points or interaction, and impacting Customer Experience.
Project “Fusion” is a board sponsored project that aims to harmonize , standardize and optimize the customer request management (innovation- as well as feature and functional requests) for and across the complete SAP solution and product suite. The impact will be a more transparent way of handling the voice of the customer and supporting Product Management in managing a customer driven product roadmap

THE ROLE

We are looking for a customer and service oriented working student to support Project “Fusion” within the Process and Use Cases Workstream...
As part of the Project “Fusion” team you will directly support our project and work with different Product Management units as well as Customer Facing colleagues (Pre-Sales/Sales and Post Sales)
  • Support in preparing and conducting virtual process design workshops leveraging the Design Thinking methodology
  • Process Modelling in Signavio to document results of process design
  • Tracking and coordination of follow up activities related to process clarification and documentation

You will have the opportunity to create and document the process design in Signavio and work with the process lead to create the new golden standard processes for customer request management at SAP.

ROLE REQUIREMENTS

  • Student (f/m) at a university or a university of applied sciences
  • Preferred fields of study: Business, Process Modelling, or related field
  • Digital native
  • Familiar with Signavio Process Modelling
  • Strong service orientation
  • Ability to deliver excellent quality work under time constraints and in complex environments
  • Intercultural experience and sensitivity
  • Fluent English and German required
  • Willing to work in an international setup
  • Proactive and self-dependent working style
  • Soft Skills: Open-minded personality and a solution based approach to problem solving, enthusiasm, team orientation, creativity and flexibility

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
#Workingstudent #Werkstudent #Internship #Praktikum #Thesis #Germany #Deutschland #Student

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:331976 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations:

Requisition ID: 331976
Posted Date: Jun 18, 2022
Work Area: Administration
Career Status: Student
Employment Type: Limited Part Time
Expected Travel: 0 - 10%
Location:

Walldorf, DE, 69190 #job-location.job-location-inline { display: inline; }

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The key to SAP’s success? Our people.

We grow. We lead. We innovate – together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We’re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It’s in our DNA.

At SAP, innovation is more than just developing top-notch software – it’s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. We know this doesn’t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them – at SAP.

Stay relevant, agile, successful. SAP’s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged – and working towards their individual career goals.
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