CRM Product Analyst at Coca-Cola

Location(s): United States of America
City/Cities: Atlanta

Travel Required:

Relocation Provided:
Job Posting End Date: Not Available
Shift: First Shift (United States of America)

Job Description Summary:

At Coca-Cola, we're looking for technologists who understand the fundamentals and principles of technology and who want to solve business problems on a global scale in a large, complex environment. Thisrolewill beresponsible formany IT functions includingsupporting partnerships with the businessandservice level management of applications and systems.We’re looking for candidates with a thirst forinnovationandapassion and aptitude for utilizing the right tool for the right job, even if that tool hasn't been created yet.

What You’ll Do for Us

  • Responsible for developing, implementing, maintain solutions—including coding and agile team principles.
  • Builds strong relationship with Solution Architects and Platform Architects to champion best practices to guide and influence the team on leveraging such practices and creating impactful features from idea to implementation.
  • Brainstorm and prototype new concepts andapproaches.
  • Work with product manager to meet the demands of our customers, while at the same time continuing to innovate far beyond the competition.
  • Build strong relationships across the business, that may be leveraged better products and solutions. Be a team player in a highly collaborative environment.
  • Takes ownership of projects and work pro-actively under the guidance of a senior developers, maintaining documentation in accordance with the team standards.
  • Views and monitors all support incidents in area of responsibility, manage SLAs, proactively share knowledge, serve as liaison between users, vendors and technical groups to resolve issues, as well as drives support partner to meet SLAs for Incident response and closure (including Incident Management SLA reporting) and share with Business Service Managers
  • Monitors end-to-end business applications (products) in order to proactively identify or resolve problems in accordance with operational standards andprocedures.
  • Performs problem and trend analysis to identify issues/gaps, which should be added to product backlogsandworkswith vendor partner to perform prioritized productenhancements.
  • Develops deep understanding of the technologies within our scope in order to closely partner with developers to resolve issues and accurately estimate work.

Qualifications& Requirements
  • Bachelor’s degree in Computer Science or related field is required
  • 3+years of work experience in IT or relevant related field is needed, ideally with 1 year of hands-on experience in Software Engineering or Computer Science.
  • Must have a Proven track record managing multiple projects in a cross-functional team environment.

  • Exposure to Machine Learning, AI techniques, algorithms, natural language processing; working knowledge of chatbots, Azure Bot Framework v4 are a plus
  • Hands-on experience with Microsoft Azure or Amazon Web Services, along with experience with front-end development frameworks,JavaScript, HTML, CSS and server-side development areideal.
  • Exposure to working in an Agile Scrum/DevOps development methodology is a plus
  • Ability to prioritize tasks and make decisions within established guidelines and policies, along with
  • Excellent customer service skills; strong analytical and problem-solving skills are required

  • Must possess the ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding; demonstrated presentation and teaching skills are needed

What We Can DoForYou
  • Innovation & Technology: The ability to work with an award-winning team that is on the cutting edge of innovation.
  • Exposure to World Class Leaders: Availability to global technology leaders that will expand your network and exposure you to emerging technologies and techniques.
  • Agile Work Environment: We embrace agile with management that believes in removing barriers, so you are empowered to experiment, iterate and innovate.


Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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