Renewals Specialist at Stripe

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

Stripe's Global Sales Team is at the forefront of driving revenue and
growth. As trusted business partners, our goal is to help users
understand Stripe products and integrate them with ease so they can
concentrate on what's most important to them: their business. We're
known for our product expertise, rigorous thinking, and user-first
approach to problem solving. Within Stripe, Sales proudly serves as a
critical source of user feedand market intelligence, with direct
influence on Stripe’s product roadmap and growth strategy.
The Deal Operations team is responsible for delivering commercial
solutions, partnering closely with the sales team, and teams across
Stripe, to deliver a seamless deal lifecycle experience. The Renewals
Specialist will partner with Sales, Sales Management, Customer Success
and internal partners to retain and expand user revenue. The successful
candidate will work with their sales team to produce and present
compelling customer proposals, ensuring that large contracts are renewed
on-time and quoted accurately. We are looking for a self-starter to join
our team who has demonstrated success dealing with ambiguity, operating
in a fast-growing environment, and solving problems with limited
oversight. The ideal candidate will demonstrate that they can or have
partnered closely with cross-functional teams, deliver tasks, project
manage complex initiatives and make data-driven decisions. Our ideal
candidates will have had experience crafting and structuring deals, and
building scalable processes.

What you’ll do

  • Proactively manage Renewal pipelines and activity / engagement
    milestones
  • Research user purchase and renewal history and make recommendations
    based on prior activity
  • Manage KPIs relating to Renewal coverage scope by segment / region
  • Gather requirements from Sales and User account signals for renewal,
    expansion and upsell opportunities
  • Assist with complex quote creation to allow Sales to focus on upsell
  • Identify whitespace in accounts and create value-based presentations
    to promote upgrades and cross-sells
  • Share Best Practices & advise on how to package, price and present
    renewal proposals
  • Assist Sales Leaders with accurate renewal & expansion forecasting
    (weekly/monthly/quarterly)
  • Collaborate with and provide advice & insights to cross functional
    teams (systems, deal desk, legal, pricing etc.) in order to build
    scalable, efficient processes

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

Minimum requirements

  • 3+ years of experience in Renewals, Sales Operations, Account
    Management, or Customer Success ideally in a tech environment
  • Proven track record in successfully owning and delivering manual and
    automated processes
  • Experience working with Salesforce.com and/or Salesforce CPQ
    (SteelBrick); SFDC Report building and Opportunity/Contract management
    experience
  • Excellent communication, negotiation, and interpersonal skills
  • Success partnering with key stakeholders across sales, product and
    engineering to surface and improve internal processes
  • Sound business judgement, strong analytical skills, and a proven track
    record of taking ownership, leading data-driven analyses, and
    influencing results
  • Experience working within a high-growth, technology company with the
    ability to operate successfully in a lean, fast-paced organisation
  • Bachelor’s Degree

Preferred qualifications

  • MBA or other advanced degree
  • Experience working in the financial services/payments industry

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