Customer Interaction Inbound 客服专员 bij Daimler

Tasks

Objective of job:

As a hotline office supporter, providing guidance and advisory to all types of MBAFC customers with a high quality service level; Perform daily contract management duties within timeline requirements; Manage related documents; Handle customer complaints in a proper way; Assist in processes optimization and system operation.

Task description:

  • Handling Escalation task from customers/dealers/prospect customers etc. through customer service hotline and call centre system, together with inquiry handling, outbound call and complaint handling et.
  • Data management in call centre system and contract management systems, incl. customer profile maintenance, early termination quotation & handling, mortgage discharge management and other related issues etc.
  • Process optimization initiatives.
  • CRM implementation assistance; ad-hoc projects supports.

Qualifications

Qualifications:

  • Bachelor degree in business administration, finance or social sciences;
  • 2 years’ experience in Service/credit operation experience in bank, crm company or other finance related industry; Call centre/customer service centre working experience is a plus;
  • Excellent interpersonal skills with a strong customer-oriented mindset:
  • Strong pressure handling capability, especially with customer complaints;
  • Strong analytical and problem-solving skills in developing and designing solutions;
  • Reliable and accurate in details;
  • Proficient MS Office skill such as excel, PPT, etc.; CMS system operating experience preferred;

  • Job-ad-number:

    MER0000LRQ
  • Publishing date:

    27.05.2019
  • Field of activity:

    Others
  • Department

    Customer Service

Benefits

To location: Beijing Benz Automotive Co., Ltd.

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