Position Summary:The Technical Author will be accountable for delivering the product to set timeframes, whilst ensuring the quality of authored tasks meet the set specification and standards. They will ensure customer satisfaction by achieving high standards of consistency and accuracy of tasks authored. They will drive a culture to enable authors to deliver right first time documents and illustrations. They will consistently strive to improve delivery standards and exceed customer expectations. They are expected to have the ability to author complex tasks, when they arise, to strict quality standards and stringent delivery dates. They are required to work on task definition activities, to enable production by other authors, in order to meet the customer KPIs.
Responsibilities:Ensures Lionbridge authoring processes are followed.
Assesses new tasks ensuring source data is robust so that work can start immediately or highlights data quality issues as per defined process
Authoring of new and revised technical documentation, compliant with data creation process, guidelines, style guides and best practice
Delivery of 'Right First Time' ethos
Drives continuous improvements in processes and efficiency. Works with stakeholders internally to share best practice, ensuring creation of supporting documentation, guides and training logs.
Works with production team, team lead and training manager to consistently maintain and improve knowledge, performance and highlights and concerns to team lead.