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Job CategoryProducts and Technology
At Slack, we believe that our success is directly tied to the value our customers derive from our product. We demonstrate Slack's platform flexibility by designing and delivering the right experience for our customers, their teams and the individuals within it.
Technical Architects are responsible for engaging with our largest and most strategic customers to assess and design the technical rollout and launch plan for Slack. They are a key member of the Customer Success services team with a technical/engineering background and competencies in development, integration, solution architecture and security. They are also responsible for advising on integration implementations, including key production systems from GitHub, Jira, Workday, Google Apps, etc. In addition, Technical Architects also build and develop client applications or bots as part of professional services.
We are looking for someone who is passionate about building the foundational components and infrastructure of developing on Slack as Slack launches the next generation of the Slack platform; a series of features and improvements aimed at making it faster and easier to develop applications that automate work.
We are a small team making a large impact. We rapidly iterate and work closely with other teams in engineering to ensure we build resilient applications / bots / systems that can scale. We have a strong commitment to quality and understand that simplicity and reliability should be primary aspects of the systems that we build and deliver to our customers. We are daring, empathetic, independent, and pragmatic.
What you will be doing
- You facilitate customer facing workshops with the technical team and develop a technical deployment plan
- You assist in secure setup of the customer’s Slack environment based on IT, governance and technical requirements.
- You remove technical roadblocks for organization-wide software distribution.
- You ensure flawless integration with other systems and apps, including identity
management, eDiscovery, data loss prevention, other SaaS products and internal
- Participate occasionally in the sales cycle to support prospect customer engagements
and assist with scoping work effort for complex endeavors.
- You present detailed technical information and benefits of the Slack platform to a wide
array of customers, including line of business managers, developers, Technical
Architects and executives.
- Drive technical methodology improvement projects internally to help operationalize key
- You'll do the best work of your life, enjoy collaborating with your coworkers, and go home
What you should have
- You possess outstanding written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to explain the most basic capabilities to a business user.
- You have excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts.
- You have experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations.
- You have past experience working directly with Sales and Success teams, Consultants, and System Integrators.
- Strong Computer Science fundamentals: data structures, algorithms, programming languages, operating system, distributed systems, and information retrieval.
- Experience working with two or more from the following: web application development,
Unix/Linux environments, mobile application development, distributed and parallel systems, machine learning, information retrieval, natural language processing, networking, developing large software systems, and/or security software development.
- Extensive experience building large scale systems
- A strong dedication to code quality, automation and operational excellence:
unit/integration tests, scripts, workflows.
- Curiosity about how things work and when things break you are eager and able to help
- You can anticipate future technical needs for the product and craft plans to realize them.
- Interest and ability to learn other coding languages as needed.
Slack is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Slack will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
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