Service designer hos Telia Company

Are you a talented Service Designer and longing to use your skills to make life better for Telia’s customers? Here’s an opportunity to transform one of Telia’s key Customer Journeys from a Human Centric point of view.
The Designer I´m looking for should have a solid Service Design foundation with a strong understanding of qualitative methodologies, prototyping and design processes but above all I think you are exceptional at finding problems worth solving.

Is this your next opportunity?

I am Johanna Sahlman, Heading the CX team in B2C Sweden. Together we will build a machine that exterminate poor customer experiences and replace it with delightful and modern new experiences.

About the Role

Your role will be to assure that we drive change from an outside in perspective. Through empathy and design you will envision our future state as well as our current situation. The Service Designer will work closely with one of our Customer Journey managers and together you will drive the necessary change. About 50% of the time, you will be focusing on “your” specific Customer Journey and be part of a cross functional team that works with a structured improvement methodology. The other 50% will be divided between supporting Service Design colleagues in their journeys and supporting the business units with design thinking tools.
I´m a firm believer that strong visualizations help driving change and align people. It´s therefore important that you are somewhat extra then it comes to cutting to the chase and present concepts, insights and roadmaps.
Key responsibilities:
  • Developing and maintaining Customer Journey vision
  • Preparing and conducting Service Design projects
  • Visualizing and presenting findings
  • Driving cultural change across the organization with help of Service Design tools
  • Fighting for our CX-ambition when you see the need for it

Is this you?

Preferred experience:
  • Min 2 year design education
  • Min 3 years of hands-on Service Design work experience
  • Experience working in an NPS culture

Your personal competencies:
  • You thrive working with a holistic perspective but can find what problem to solve in an ocean of insights and data
  • You are stubborn and fight for your ideas
  • You dare to think big but can realize the fastest way to goal
  • You are Customer-focused at heart

It's more than just a job!

Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.


Don’t hesitate to apply and if you want to know more you are welcome to contact me on LinkedIn. Application deadline is 2022-08-14.

Welcome to Telia – Home to your next big opportunity!




Last application date


Hiring Manager

Johanna Sahlman

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