Customer Retention 客户维系高级专员 hos Daimler

Utlöper om 11 dagar

Tasks

Objective of job

Support the development and optimization of the business processes of MBAFC/MBLC, BMBS, retailers and other brand partners throughout the entire trade cycles to trigger, facilitate, enable and improve customer retention result.

Task description

  • Create and document clear and detailed processes for retaining MBAFC and MBLC customers within the China definition of customer retention
  • Work with other teams in MBAFC/MBLC Sales & Marketing, Credit, Operation to continuously review and improve MBAFC/MBLC processes to improve retention result
  • Collaborate with BMBS and other brand partners Sales, Marketing, After-Sales, BCE and Used Car teams to enhance integrated retention customer experience
  • Responsible for identifying best practice retention processes within retailer network to support overall performance improvements
  • Assist with the design, launch and delivery of new loyalty and reward programmes for MB and MBFS customers

Qualifications

Qualification

  • Minimum of 3 years working experience in relevant field
  • A thorough understanding and experience of Customer Relationship Management.
  • Exceptional verbal and written communication skills
  • Strong project management skills
  • Competent in Excel and PowerPoint
  • Willingness to challenge existing processes & procedures in order to create operational efficiencies.
  • Automotive or automotive financing experience is preferred
  • Fluent in English

  • Job-ad-number:

    MER0000KAT
  • Publishing date:

    22.03.2019
  • Field of activity:

    Sales & Marketing
  • Department

    Sales & Marketing China

Benefits

To location: Beijing Benz Automotive Co., Ltd.

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