Aftersales Business Manager - East Europe hos Chrysler

Job Overview

Organizational Area


Job description

This position directly reports to the Aftersales Manager and will work directly with East Europe dealers. Its responsibilities are:
  • Annual Parts and Accessories target setting and Dealer target achievement
  • Customers Program target setting and dealer target achievement
  • NPS target setting and dealer target achievement
  • Technical Service KPI (warranty spending, BOL timing, network training fulfilment, days down) monitoring and improvement
  • Customer Care management

Main activities
  • To support product technical issues resolution
  • To assess and approve warranty claims
  • To implement with the dealer network commercial actions to support the achievement of their annual targets
  • To discuss and agree annual aftersales marketing plans and complete periodic reviews
  • To discuss and agree annual aftersales training plans between Maserati and dealer network
  • To implement actions plan to increase Net Promoter Score
  • To manage customer relations issues
  • To manage anomaly claims and order issues
  • To ensure that dealer network maintains Maserati Quality standard and follows Maserati Operative procedure

  • Master’s degree in Engineering (preferably)
  • Work experience of 1-2 years in the automotive industry
  • Analytical and problem solving attitude
  • Good communication and relational skills
  • Good knowledge of MS Office (especially Excel and PowerPoint)

. Fluency in English

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