Account Coordinator - ECP Client Services - CONTRACT hos CooperVision

Utlöper om 13 dagar



Description
CooperVision, a division of CooperCompanies (NYSE:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit

Job Summary:

The Account Coordinator role requires a high level of interpersonal skill, business acumen and technical know-how to handle calls that cover general customer service for the ECP suite of services.

Essential Functions & Accountabilities:

  • Manage incoming questions, requests and updates from Eyecare Prime clients through inbound phone and live screen share support.
  • Identify new opportunities to manage and train optometric office staff and eye doctors on how to best utilize Eyecare Prime features to increase office revenues and overall systems ROI.
  • Help the office staff understand communication techniques and strategies and how to develop integrated communications to better serve their patient base and improve practice ROI.
  • Integration social media tools into the platform to help the office increase their online presence and build their brand.
  • Coordinators will be able to quickly come up to speed in working with various office automation and tracking tools such as SalesForce.com, Trello, marketing automation tools, etc.
  • Collaborate with other areas of the organization to learn the entire business to ensure optimum resolution of issues and excellent client service.
  • As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.

Qualifications

Knowledge, Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, patience and empathy for client issues, desire to resolve issues for clients/partners.
  • Hardworking, relentless pursuit of solutions on behalf of clients
  • Working knowledge and skill level with Gmail, Google Docs, Microsoft Office suite, Excel, Word and PowerPoint
  • Working knowledge of social media tools including Facebook, Twitter, Pinterest, etc.
  • Technically inclined and must have a strong desire to understand systems and learn new technologies and software functionality
  • Strong work ethic, on-time and highly dependable team player
  • High level of organizational skills to handle multiple simultaneous tasks in a fast paced and often changing environment

Work Environment:

  • Office, primarily phone based, some travel possibly required

Experience:

  • At least 1-2 years of Customer service, sales, or technical support experience

Education:

  • Bachelors 4-year college degree required

Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran

Job

:Marketing

Primary Location

:United States-New York-Rochester

Organization

:CVI EyeCare Prime

Schedule

:Full-time

Unposting Date

:Ongoing
:

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